Monday, December 09, 2013

Thrilled with Dutchman's warranty work

Sirs: I know you don't do warranty reviews, but I just had to tell someone! I had a problem with the wall covering in my Kodiak by Dutchman. I called customer service and filed a warranty claim. I was informed it would be a couple of months before they could get to me, so I waited patiently to be informed as to where to take my unit. Several weeks later I received a call from Dutchman as to where they could pick up my unit! The same day a very nice man came to our residence in Kentucky and took our unit to Indiana for repairs! A few days later I received a call from Dutchman informing me that it would take about two weeks for the needed repairs. The RV was returned last week and Dutchman did a great job with the wall covering repair. They also repaired or replaced several other major items in the RV that had not even been requested! Dutchman went above and beyond what was required to keep this customer happy! —Rick Cranford