Thursday, June 25, 2015

Vintage RVs and misleading campground adverts -- you definitely let us know what you think

Perhaps one of the more interesting aspects of working with rvtravel.com is the interaction we have with our readers. We do get mail – sometimes a lot of it – and it's a never ending source of juice for our mental faculties.

While we don't specifically aim to stir up controversy amongst our readers, sometimes "it happens." Take for instance, a couple of stories we've run lately, both of which were penned by Steve Savage. Not only is Steve a professional RV repair technician, he's also an avid RVer, which gives him a rather unique perspective. If you've read his work, you'll probably agree that he's not shy about speaking his mind.

One of Steve's recent stories shed what some felt was a disparaging opinion about a developing trend amongst some RVers – resurrecting "vintage" RVs and putting them back to rights and back on the road.

Writing from the perspective of an RV technician whose been asked to estimate costs of restoring old RVs, Steve wrote: "If you are considering the purchase of one of these "vintage" RVs often advertised in need of "TLC," approach this buy with extreme caution. In my opinion, you are likely to dramatically underestimate what it takes to bring an old trailer up to usable standards, and there are dozens of stripped-out shells now taking up space on Craigslist and eBay. These all started out as the dream for someone else who quickly discovered that stripping out a trailer is a simple task — putting it back together is quite another project. I routinely tell folks if you want me to do the work, it will take several thousand dollars and a great deal of time. And when I am done, you will have put more money into your project than you will ever realize on the resale."

Readers were quick to respond:

Writes Ginger, the proud owner of revamped rig named Birdie: "You are so wrong about 'vintage' trailers… I had to hold my tongue as I read your take on this subject.  Apparently you have not gone camping or to a rally in a true restored vintage trailer.  I have.  I have a vintage Airstream.  I have traveled over 6,000 miles last summer and hope to travel even more this summer.

"With pride I roll this shining bullet down the road and receive many honks and waves.  At the campground strangers walk slowly by and some asked to peek-in to check 'Birdie' out.  With pride I oblige. YOU see… I bought the junked trailer and spent a year fixing her up. I know where every water line, wire and rivet is.  What is she worth? To me, a lot. Her style and flare is all mine.  She is decked-out with teal paint, tiled backsplash, chandeliers, lace curtains and plush rugs.

"There is something to be said about restoring something from the past.  They just don’t make them like that anymore.  We have become a society of throwaway.  It hurts to see something that must have been someone’s pride and joy be crushed and thrown away. I say pull these trailers out of the weed and barns.  Fix them up and let’sshow our children what real camping was like."

Pat, another reader, brought up another aspect of 'the oldie but goody' side of the equation. Pat writes: "I think Mr. Savage missed at least one reason to buy a vintage RV: Quality. We bought an RV a little over a year ago and wish passionately we had not. We bought in the same market tier, not the same manufacturer as the old one [and] we were horribly disappointed. The original maker of our first RV had been sold and the new owner had obviously raped the name.  So, our new RV is a big disappointment, but we have so much time, effort, creativity and money in the thing that we are—unfortunately—committed to it.

"With a song in our hearts and a prayer on our lips, and after great effort to repair problems yet again (as well as to check that the current set of repair work has held up) this couple of optimists is planning another long, country-wide trip."

It was with a little trepidation that we published Steve's most recent observations – this time on how campground and RV park owners represent – or perhaps – misrepresent the state of their camp sites. Indeed, the post was a bit of a rant, describing some rather negative experiences that Steve and his wife have encountered on RV road trips.

Summarizing the post was this: "To cut to the chase, when I go to a website, I want to see a readable map with spaces labeled. When I reserve a spot, I want to know what spot I just reserved. A generic description is not adequate. If I am paying as much as everyone else, I don’t want us or anyone else to be camped next to a row of dumpsters or the storage building. It is about time we RVers put an end to the 'bait and switch' which seems to be endemic among some campground owners. There are some really great campgrounds out there that deserve our business. Some are little more than glorified parking lots and some are simply shanty towns that do little other than serve as an embarrassment to the campground industry."

Before we published this 'shot across the bow' I had to promise the office staff that I would take the e-mail backlash from unhappy readers, including my e-mail address at the end of the piece. Well, the "backlash" has arrived, and here is a sampling of the voice of the readers.

Thomas and his wife spend a lot of time on the road. Because of health issues, the couple truly needs a level spot to camp. He writes, "We ask for a site that's level and they will give us a site where the gravel pad is level, but the surrounding grass is sloped! When we say a "level site" we mean the ENTIRE site, not just the RV pad. This has resulted in some very uncomfortable situations for us.

"The worst is if you call an 800-number for reservations. Those people make all kinds of promises, but the campsite is anything but what you ask for. In the meantime a vacant-all-week site that would be perfect remains empty. One chain of 'resorts' [Encore] has their campground offices closed on weekends, so arriving on a Saturday means two days of hell before the office opens at 9 AM.  By then we've learned to adapt. To waste what, at this point, is a full day of packing everything away, hooking up, moving, and setting up again just isn't worth it for time remaining. We're there to go sightseeing; we're not there to waste a day moving around to a different site.

"The managers say, 'Well, the site is open and you could have parked there instead' and I reply, 'How do I know that someone else isn't coming in for that site isn't arriving later?' We've found that it's best to simply avoid places where we can't talk to someone at the RV Park and that their offices are open weekends, too, in case we have a problem with the site. On-line photos of each site would certainly make the selection process much easier."

Finally, Carol writes us, "I have just spent the last two days pulling out my hair trying to navigate the ReserveAmerica national site for making camping reservations. Not only is the site very slow, it is almost impossible to print a map of the campground so get a clear overview of what you are booking. The time is takes to research out each site for your equipment specifications, location, and amenities is discouraging. Maybe that is what this site is hoping for. You'd think when you type in your time and equipment requirements, the map would show which sites meet those requirements. It's no wonder we rarely bother visiting this site much less trying to use it. What a joke!"

As editor, I want to thank all who've taken time to write us about their perceptions of our stories. Keep those e-mails coming. Send 'em on down to me, Russ at rvtravel dot com.

And check out the De Maris' weekly podcasts at YourRVPodcast.com

Thursday, April 02, 2015

Sounding off on sloppy RV salesmanship

Here is my response to the story regarding purchasing a toy hauler that was too heavy for the tow vehicle.

I believe that  the dealer  has a big liability issue in not clarifying the tow vehicle capacity.  They should in all  cases sit down with the customer and ask  questions of what  type and year is the tow vehicle.  That information should be looked up in the latest stat book that lists all tow vehicles and their capacity to confirm the trailer will be a safe match.

I believe that the dealer should be responsible and liable for any accidents that should occur due to a mismatch of weight.   There are too many liars out there who will say “Oh yeah, this will work for your truck.  No problem.”  I know from attending  these Mega RV shows that misinformation happens all the time.   I have had so many sales people tell me that the trailer I was looking at would be perfect for me.   I know that was wrong information and told them so, but they just shook their head and walked over to another sucker who would believe what ever they say.  That, to me, is serious liability!

Yes, there are many ignorant buyers out there. Protection for both the buyer and the seller is needed for a safe sale.   Many buyers buy from the heart and not from their intellect.  Sales people sell for the numbers and not for the safety.  There should be a mandatory document signed by both buyer and seller stating that both buyer and seller have agreed that by the  tow information provided for the tow vehicle to be used it is suitable for towing the specific trailer for purchase.

In this case, obviously, the buyers were not thinking and were overwhelmed with the features of the trailer completely forgetting the primary details of what they can safely tow.  The salesman should have guided them through the safety questions   and confirmed this trailer and truck would be a good marriage.

As far as I am concerned the laws are not strict enough.  So many innocent people have been directed wrongly just for a  sale.  Many have been hurt if not killed by incompatible towing abilities.

Oh yeah, another thorn to my article I’d like to mention. I can't believe that anyone can buy and drive off with one of those mega thousand Class A motorhomes without having a commercial drivers license.  There is not even a mini course needed in how to drive those motorhomes.   I am sure that the dealers would love to have me beheaded for that statement.   But, after what I see here in Miami, Florida in the boating industry I am a firm believer that any boat over 14 feet needs a license and a Coast Guard course in safety on how to operate a boat.  I am confirmed that any Class A motorhomes drivers needs a license to say they are educated in how to drive those rigs,


That’s my story and I’m sticking to it.

Sharon Baron
A daily reader of RVTravel.com